Thank you for shopping with Oax Farm. We are committed to providing high-quality dragon fruit products and ensuring your order arrives safely. Please review our shipping and return policies below.

Shipping Availability

• We currently ship throughout the United States, including Puerto Rico and the U.S. Virgin Islands.
• At this time, international shipping is not available, but we hope to offer it in the future.

Order Processing

• Orders are typically processed within 3–4 business days.
• Orders are not processed or shipped on weekends or holidays.
• To reduce the risk of packages sitting in transit over the weekend, we primarily ship early in the week.
• During periods of high order volume, processing times may be extended. If your order experiences a significant delay, we will notify you by email or phone.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your order and destination.

Estimated Delivery Time

• USPS Priority Mail: 2–5 business days
  UPS: 3-7 Business Days

**Please note that delivery estimates are provided by the shipping carrier and may be affected by weather, holidays, or other unforeseen circumstances.

Shipment Tracking

• Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information typically becomes active within 24 hours.

Customs, Duties & Taxes

• Oax Farm is not responsible for any customs duties, import fees, tariffs, taxes, or other charges imposed by local or international authorities. Any applicable fees are the responsibility of the customer.

Lost or Damaged Shipments

• Once a package has been transferred to the shipping carrier, Oax Farm is not responsible for items that are lost or damaged during transit.
• If your package arrives damaged:
• Contact the shipping carrier immediately to file a claim.
• Keep all original packaging and damaged items, as they may be required during the claims process.

Returns & Exchanges

Return Eligibility

• If there are any issues, please contact us.
• All returns require prior written approval from Oax Farm Customer Support.
• Approved returns and exchanges are subject to a 20% restocking fee, plus all applicable shipping charges.

Return Shipping

• Customers are responsible for all return shipping costs unless the return is the result of an error made by Oax Farm.

Dragon Fruit Cuttings & Closeout Items

• All sales of dragon fruit cuttings and closeout items are final.
• Due to the perishable and living nature of these products, returns, refunds, and exchanges are not accepted under any circumstances.